1. Delivery area

We currently deliver within the United Arab Emirates only. Please provide an accurate delivery address and phone number at checkout to help avoid delays.

2. Shipping fee

The current standard shipping fee within the UAE is AED 31 per order. The applicable shipping charge is displayed before you confirm the order. No separate packing or handling charge is added beyond the amounts shown at checkout. Any shipping promotion or discount will be shown before payment.

3. Order processing

Orders are normally prepared within 1–2 business days. Exceptional periods such as promotions, unusually high order volumes or the need to verify order details may require additional time.

4. Estimated delivery time

After preparation and handover to the courier, estimated delivery is normally:

• Main cities and areas: 2–5 business days.
• Other areas: 3–7 business days.

These are estimates, not guaranteed delivery dates. Courier workload, public holidays, operational conditions and access to particular areas can affect delivery.

5. Tracking

Where tracking is available, shipment details may be sent by SMS, email or the courier’s notification service. Use the tracking number to view the latest shipment status.

6. Changing delivery details

If you need to change a phone number or delivery address, contact us as soon as possible and before handover to the courier. Once a shipment has been issued or is out for delivery, changes may not be possible and may involve rescheduling or courier charges.

7. Cancelling before delivery

• Before preparation/shipment: cancellation can be requested without shipping costs that have not been incurred.
• After shipment preparation or waybill creation: actual shipping costs already incurred may be deducted from the refund.
• After the parcel is out for delivery: refusing delivery or cancelling may result in actual outbound and return shipping costs, depending on the case and courier charges.

8. Delivery information

The customer is responsible for providing accurate and complete delivery information, including name, phone number, emirate, area and detailed address. If delivery fails because the supplied information is incorrect or incomplete and the parcel is returned, a new shipping charge may apply if redelivery is requested.

9. Failed delivery

The courier may contact you before or during delivery. If delivery cannot be completed because there is no response, the customer is unavailable or the address is inaccurate, the shipment may be returned to a distribution centre or to the store in accordance with courier procedures.

10. Damaged or incomplete shipments

Check the parcel when it arrives. For visible shipping damage, missing items or a problem with the contents, photograph the parcel and product and contact us promptly. We recommend notifying us within 24 hours of receipt for visible transit damage so we can follow up quickly with the courier. This recommendation does not limit mandatory consumer rights under applicable UAE law.

11. Delivery delays

If an order significantly exceeds its estimated delivery window, contact us with the order number so we can review the shipment status with the delivery provider.

12. Contact

For order preparation, shipping or delivery questions, email info@feelgreatsys.com or WhatsApp +971 52 652 3844.