1. Cancelling before delivery

• Before preparation or shipment: the order may be cancelled and the paid amount refunded to the original payment method.
• After a shipment has been prepared: actual shipping costs may be deducted if the store has already incurred them.
• After the order is out for delivery: if delivery is refused or cancellation is requested, actual outbound and return shipping costs may apply where incurred.

Refund timing for cards, Tabby, Tamara or other payment providers may depend on the provider’s procedures.

2. Problems with an order

Please contact us as soon as possible and, under the store policy, no later than 14 days from receipt if you receive a damaged product, the wrong product, missing items, a materially non-conforming product, or another issue that gives you a return or exchange right under applicable law.

Where possible, provide the order number and clear photos of the product, outer packaging and the issue.

3. Change-of-mind returns

A change-of-mind return may be requested within 14 days of receipt if the product is unused, unopened, in its original condition and packaging, and any seal or protective wrapping remains intact. Acceptance is subject to inspection after the product is returned.

4. Items not eligible for change-of-mind return

• Opened or used products.
• Products with a removed seal or protective wrap.
• Products damaged after delivery due to unsuitable storage or use.
• Products that cannot be resold in their original condition because of their nature or packaging condition.

If a bundle contains several products, all bundle components must be returned in their original condition for a full bundle refund. A single component cannot be returned for change of mind on its own.

5. Return and exchange shipping costs

If the return or exchange is caused by a store error, damaged product, missing item or product not matching the order, Feel Great UAE covers the related return/exchange shipping costs. For a change-of-mind return, the customer bears the return shipping cost unless otherwise agreed or required by applicable law.

6. Inspection

Returned products are inspected to confirm that the applicable return conditions are met. Once approved, we notify the customer and begin the refund process.

7. Refunds

Where possible, approved refunds are returned to the original payment method. The store normally initiates the refund within 7–14 business days after approval of the returned product. Banks and payment providers may need additional time before the amount appears in the customer’s account.

8. Damage during delivery

If the parcel arrives visibly damaged, photograph the outer packaging and product and contact us as soon as possible. Keep the packaging until the case has been reviewed.

9. How to request a return or exchange

Send your order number, reason for the request and supporting photos when applicable to info@feelgreatsys.com or WhatsApp +971 52 652 3844.

10. Policy updates

This policy may be updated to reflect store procedures or applicable legal requirements. The current version is published on this page.