1. Information we collect

When you browse the website, place an order or contact us, we may collect information needed to operate the store, including:

• Identity and contact data: name, email address and phone number.
• Order, shipping and billing data: delivery address, order details and purchased products.
• Technical data: IP address, browser, device type and information about how the site is used.
• Cookies and similar technologies: information used to operate the store, remember preferences and, where enabled, measure website performance.

2. How we use your information

• Receive, process and fulfil orders.
• Prepare and ship products to the address you provide.
• Send order and delivery updates.
• Respond to customer-service enquiries.
• Improve website performance and user experience.
• Help prevent unlawful or fraudulent use where necessary.
• Meet applicable accounting, tax and legal obligations.
• Send marketing communications where an appropriate consent or lawful basis applies, with an option to unsubscribe.

3. Data security

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, use, alteration or disclosure. The website uses HTTPS for data transmitted between your device and the site. Access is limited to people and service providers who need the information to operate the store and deliver its services.

4. Sharing data with third parties

We do not sell or rent your personal data. We may share information that is necessary with service providers such as delivery companies, payment providers, hosting and technical providers, analytics services where enabled, and public authorities where disclosure is required by applicable law or legal process.

5. International data transfers

Some technical, hosting, payment or analytics providers may operate from other countries. Where personal data needs to be processed outside the UAE, it is handled in accordance with applicable legal requirements relating to personal-data protection and transfer.

6. Cookies

Cookies and similar technologies may be used for essential store functions such as maintaining cart contents and preferences, and for measurement or analytics where enabled. You can control or delete cookies through your browser settings, although disabling essential cookies may affect website functions.

7. Data retention

We retain personal data for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service and accounting, tax or legal obligations, after which it is handled in accordance with applicable requirements.

8. Your rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal data; to object to certain processing; to withdraw consent where consent is the basis for processing; and to opt out of marketing communications. We may need to verify your identity before acting on a request.

9. Children’s privacy

The store is intended for purchases made by adults. We do not knowingly seek to collect personal data from children below the legally permitted age. If you believe a child’s data was supplied inappropriately, contact us so the matter can be reviewed.

10. Third-party links

The website may link to third-party services or websites. Feel Great UAE does not control their privacy practices, so please review the privacy policy of any external site you visit.

11. Policy updates

We may update this Privacy Policy to reflect changes to the store, our data practices or applicable requirements. The current version will be published on this page.

12. Contact us

For privacy questions or requests, contact Feel Great UAE at info@feelgreatsys.com or WhatsApp +971 52 652 3844.