{"id":30857,"date":"2026-02-05T21:02:50","date_gmt":"2026-02-05T21:02:50","guid":{"rendered":"https:\/\/feelgreatsys.com\/returns-refunds-policy\/"},"modified":"2026-09-22T21:58:04","modified_gmt":"2026-09-22T21:58:04","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/feelgreatsys.com\/en\/returns-refunds-policy\/","title":{"rendered":"Returns, Exchanges &#038; Refunds"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull fgs2 fgs2-hero fgs2-page-hero has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#102821;padding-top:150px;padding-bottom:110px\">\n<p class=\"wp-block-wd-paragraph wd-7681e26f\">STORE POLICIES \u2022 FEEL GREAT SYSTEM<\/p>\n\n\n<h1 class=\"wp-block-wd-title title wd-63ffce1b\">Returns, Exchanges &amp; Refunds<\/h1>\n\n\n<p class=\"wp-block-wd-paragraph wd-7feb99fd\">When Feel Great and Unicity products can be exchanged or refunded, and how to submit a request.<\/p>\n\n\n<div class=\"wp-block-buttons fgs2-chips is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button fgs2-chip\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/feelgreatsys.com\/en\/privacy-policy-en\/\">Privacy<\/a><\/div>\n\n\n<div class=\"wp-block-button fgs2-chip is-current\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/feelgreatsys.com\/en\/returns-refunds-policy\/\">Returns &amp; Refunds<\/a><\/div>\n\n\n<div class=\"wp-block-button fgs2-chip\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/feelgreatsys.com\/en\/shipping-delivery-policy-en\/\">Shipping &amp; Delivery<\/a><\/div>\n\n\n<div class=\"wp-block-button fgs2-chip\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/feelgreatsys.com\/en\/terms-conditions-en\/\">Terms &amp; Conditions<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<style>\n.fg-policy{max-width:980px;margin:0 auto;padding:24px 18px 70px;line-height:1.85;color:#263b35}\n.fg-policy .hero{background:linear-gradient(135deg,#f1f8f4,#fffaf0);border:1px solid #dce9e2;border-radius:24px;padding:30px;margin-bottom:24px}\n.fg-policy h1{font-size:38px;line-height:1.25;color:#173f30;margin:0 0 10px}\n.fg-policy h2{font-size:24px;color:#1f4e3b;margin:30px 0 10px}\n.fg-policy p,.fg-policy li{font-size:16px}\n.fg-policy ul{padding-left:22px}\n.fg-policy .note{background:#f6faf8;border:1px solid #e2ece6;border-radius:16px;padding:18px;margin:18px 0}\n.fg-policy a{color:#176b46}\n@media(max-width:767px){.fg-policy h1{font-size:30px}.fg-policy{padding-left:14px;padding-right:14px}}\n<\/style><div class=\"fg-policy\">\n<div class=\"hero\"><h1>Returns, Exchanges &#038; Refunds<\/h1><p>We aim to keep cancellation, return and exchange procedures clear. This policy explains the store process and does not limit any mandatory consumer rights available under applicable UAE law.<\/p><\/div>\n<h2>1. Cancelling before delivery<\/h2><ul><li><strong>Before preparation or shipment:<\/strong> the order may be cancelled and the paid amount refunded to the original payment method.<\/li><li><strong>After a shipment has been prepared:<\/strong> actual shipping costs may be deducted if the store has already incurred them.<\/li><li><strong>After the order is out for delivery:<\/strong> if delivery is refused or cancellation is requested, actual outbound and return shipping costs may apply where incurred.<\/li><\/ul><p>Refund timing for cards, Tabby, Tamara or other payment providers may depend on the provider\u2019s procedures.<\/p>\n<h2>2. Problems with an order<\/h2><p>Please contact us as soon as possible and, under the store policy, no later than <strong>14 days from receipt<\/strong> if you receive a damaged product, the wrong product, missing items, a materially non-conforming product, or another issue that gives you a return or exchange right under applicable law.<\/p><p>Where possible, provide the order number and clear photos of the product, outer packaging and the issue.<\/p>\n<h2>3. Change-of-mind returns<\/h2><p>A change-of-mind return may be requested within <strong>14 days of receipt<\/strong> if the product is unused, unopened, in its original condition and packaging, and any seal or protective wrapping remains intact. Acceptance is subject to inspection after the product is returned.<\/p>\n<h2>4. Items not eligible for change-of-mind return<\/h2><ul><li>Opened or used products.<\/li><li>Products with a removed seal or protective wrap.<\/li><li>Products damaged after delivery due to unsuitable storage or use.<\/li><li>Products that cannot be resold in their original condition because of their nature or packaging condition.<\/li><\/ul><p>If a bundle contains several products, all bundle components must be returned in their original condition for a full bundle refund. A single component cannot be returned for change of mind on its own.<\/p>\n<h2>5. Return and exchange shipping costs<\/h2><p>If the return or exchange is caused by a store error, damaged product, missing item or product not matching the order, Feel Great UAE covers the related return\/exchange shipping costs. For a change-of-mind return, the customer bears the return shipping cost unless otherwise agreed or required by applicable law.<\/p>\n<h2>6. Inspection<\/h2><p>Returned products are inspected to confirm that the applicable return conditions are met. Once approved, we notify the customer and begin the refund process.<\/p>\n<h2>7. Refunds<\/h2><p>Where possible, approved refunds are returned to the <strong>original payment method<\/strong>. The store normally initiates the refund within <strong>7\u201314 business days<\/strong> after approval of the returned product. Banks and payment providers may need additional time before the amount appears in the customer\u2019s account.<\/p>\n<h2>8. Damage during delivery<\/h2><p>If the parcel arrives visibly damaged, photograph the outer packaging and product and contact us as soon as possible. Keep the packaging until the case has been reviewed.<\/p>\n<h2>9. How to request a return or exchange<\/h2><p>Send your order number, reason for the request and supporting photos when applicable to <a href=\"mailto:info@feelgreatsys.com\">info@feelgreatsys.com<\/a> or WhatsApp <a href=\"https:\/\/wa.me\/971526523844\" target=\"_blank\" rel=\"noopener\">+971 52 652 3844<\/a>.<\/p>\n<h2>10. Policy updates<\/h2><p>This policy may be updated to reflect store procedures or applicable legal requirements. The current version is published on this page.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns, Exchanges &#038; Refunds We aim to keep cancellation, return and exchange procedures clear. This policy explains the store process<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/pages\/30857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/comments?post=30857"}],"version-history":[{"count":1,"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/pages\/30857\/revisions"}],"predecessor-version":[{"id":30988,"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/pages\/30857\/revisions\/30988"}],"wp:attachment":[{"href":"https:\/\/feelgreatsys.com\/en\/wp-json\/wp\/v2\/media?parent=30857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}